The availability shown online on Carepatron reflects real-time online bookings only.
Some sessions may be held separately and therefore won’t appear in the calendar.
If a selected time is no longer available, I’ll be in touch to rebook at a suitable alternative.
If you don’t see a suitable time, please feel free to contact me to check alternatives.
Dana Baboe
Hansby Drive, Speke, Liverpool
Tel: 07405 540725
Email: [email protected]
As a Therapist, I am the Data Controller and Data Processor for all personal information I collect from my client(s). I take confidentiality and data protection seriously and handle all data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
The lawful basis on which I process personal data is Legitimate Interests. This means that the data I collect is necessary for providing therapy and is information you would reasonably expect me to hold and use.
For certain special categories of personal data (for example, health-related information), I rely on your explicit consent to hold and process it for therapeutic purposes.
If you enquire about therapy, I may hold any information you provide via email, text, or message.
If you engage in therapy with me, I may hold:
Basic details (name, email address, phone number)
Information you share during sessions
Session notes and intervention records
Correspondence between us (emails, texts, messages)
Information received from third parties (e.g. GP, EAP, insurance provider)
Some of this may include special category data relating to your health or personal circumstances.
Your data is used solely to:
Provide therapy and manage our therapeutic relationship
Support reflective learning in my development as a therapist
Comply with professional, ethical, and legal requirements
Your data will not be shared with anyone unless required by law or ethical duty (e.g. if there is a risk of harm to yourself or others, or if required by a court of law).
If there is ever a need to contact your GP or another relevant professional, this will be discussed with you first whenever possible.
I use the following secure systems and storage measures:
Emails – stored on a secure, password-protected email server.
Texts/messages – stored on a password and fingerprint-protected mobile phone.
Session notes – stored in a locked filing cabinet.
Appointments and reminders – managed via Carepatron, a GDPR-compliant, secure practice management platform. Only essential personal details (such as name, email address, appointment information, and payment status) are processed for the purpose of providing services.
Payments are handled securely via Stripe, Carepatron’s integrated payment provider. I do not have access to your full card details.
Some clients may choose to pay via bank transfer or Revolut. In these cases, only the information necessary to identify and reconcile the payment is processed.
Carepatron and Stripe use industry-standard encryption and data protection measures and process data in accordance with UK GDPR. Client records are retained for 7 years as required by legal, ethical, and professional obligations, after which they are securely deleted or anonymised.
All data is retained for 7 years after therapy ends, in line with insurance and professional requirements.
After 7 years, paper records are shredded and electronic records permanently deleted.
I maintain appropriate technical and physical safeguards, including:
Password and biometric protection for all devices
Encrypted storage of electronic files
Regular updates and antivirus protection
Secure deletion and shredding of data when retention periods expire
If a data breach occurs, I will notify the Information Commissioner’s Office (ICO) and any affected individuals within 72 hours, and take all reasonable steps to minimise harm.
Under GDPR, you have the following rights:
Access – to request copies of your data
Rectification – to correct inaccurate information
Erasure – to request deletion of your data
Restriction – to temporarily limit processing of your data
Portability – to receive your data in a transferable format
Objection – to certain types of processing (I do not use your data for marketing, profiling, or automated decision-making)
Requests will be completed as soon as possible and within 30 days, except in cases of illness or leave, in which case you will be informed.
If you have any concerns or wish to exercise your data rights, please contact:
📧 [email protected]
📞 07405 540725
If your concern is not resolved, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Dana Baboe
Hansby Drive, Speke, Liverpool
Tel: 07405 540725
Email: [email protected]
There has been a lot of research conducted to discover what makes therapy work and consistently the findings show that the key factor is the relationship that develops between therapist and client. The other most important thing is that the therapist adapts to the client’s characteristics, culture and preferences.
All relationships are based on trust, and the therapeutic relationship is no different so I will always do my best to understand you and your issues without making any presumptions. Everyone is different and you are entitled to be you and to hold your views about the world. If I struggle to understand, I will ask. I will not judge you and I will presume good intent. I will also be honest so that you will always know where you stand with me.
It is common for clients to be worried about disclosing information, wondering if it is safe to do so. I offer you this list of some things (and there are many others) that clients may have experienced and which can be discussed subject to the requirements for disclosure which appear on the following page:
To protect the therapeutic relationship, your confidentiality, and the integrity of our work together, contact between sessions is kept strictly to practical and organisational matters only (such as scheduling, cancellations, or payments).
Therapeutic content, reflections, or emotional processing are held within sessions rather than via messages. This helps keep the work contained, focused, and ethically boundaried.
Messages are not continuously monitored, and I cannot guarantee immediate responses outside working hours. If you are experiencing distress or feel unsafe between sessions, please contact your GP, NHS 111, or emergency services.
Having given examples of things that you can discuss with me, it’s important that you know that the law forbids our normal confidentiality if:
I may break our normal confidentiality if I become aware (or have good reason to suspect) that you have knowledge of:
‘Murder, manslaughter, rape, treason, kidnapping, child abuse or other cases where individuals have suffered serious harm or there is serious harm to the security of the state or to public order and crimes that involve substantial financial gain and loss.’
Other than as required by law, I may discuss your case with my clinical supervisor, my clinical supervisor will have access to your details if I am suddenly unavailable to contact you and offer you ongoing care. I may talk or write to your GP but I will not give any personal details beyond what we are working on.
Therapy is an investment in yourself, and I want our time together to stay focused on you and your process. For this reason, sessions are paid upfront so we can avoid any interruptions around billing and keep the space contained and supportive.
Sessions can be booked via message/email (payment via bank transfer), and online via Carepatron, a GDPR regulated and safe booking platform.
I understand that genuine emergencies can arise unexpectedly. In exceptional circumstances, please contact me as soon as possible.
Prices can be found under https://dtherapyhub.com/services/.
Any price changes will be communicated at least 1 month in advance.
I understand that life happens and genuine emergencies can arise.
If you cancel or reschedule 48 hours or more before your session, you can choose to:
Cancellations with less than 48 hours’ notice, or missed sessions, are normally charged in full, as the time has been reserved especially for you.
I aim to be flexible where genuinely possible.
If you do not attend and don’t contact me, this is treated as a no-show and charged in full.
If you’re feeling unwell, please contact me as soon as possible.
The same 48-hour notice policy applies, while allowing for genuine emergencies.
If you arrive late, we may still need to finish at the original end time out of respect for other clients.
The full session fee applies.
If I haven’t heard from you and you haven’t joined within 30 minutes, the session may be treated as a missed session.
If I ever need to cancel a session, you’ll be offered a full refund or the option to reschedule, whichever feels right for you.
Any eligible refunds will be submitted within 5 working days of receipt of your bank details and will be processed in line with your bank’s policies and procedures.
This policy is there to protect the therapeutic space and make sure it feels reliable and respectful for both of us.
